Frequently Asked Questions
What if I have an emergency?
If you have a pet emergency we encourage you to seek medical attention immediately. The following Emergency Pet Clinics are available after our regular business hours, weekends and holidays:
In El Monte:
The Emergency Pet Clinic of San Gabriel Valley
3254 Santa Anita Avenue
El Monte, CA 91732
The Animal Emergency Clinic of Pasadena
2121 E. Foothill Blvd.
Pasadena, CA 91107
Emergency Pet Hospital of Glendora
500 S. Glendora Ave.
Glendora, CA 91740
Other Important Contacts:
Animal Poison Control Center:
We recommend the ASPCA (American Society for the Prevention of Cruelty to Animals) website for poison-related emergencies in addition to their pet healthcare information.
(*) Please note a $ 60.00 consultation fee may be applied to your credit card.
Lost and Found
If you have lost your pet, check with Animal Control and area veterinary hospitals first.If you have found a lost pet, check them for an identifying collar, microchip or pet identification tag.
Can I ask the doctor a “quick” question
If your question is in regards to your pet’s overall health and well-being or if you believe your pet is in need of any medical attention, please schedule an appointment to see the doctor to express any and all of your concerns to ensure your pet can be properly diagnosed and treated.
If your question is not urgent, we can take a message and the doctor will return your call when she is available.
If your question is in regard to your pet’s recent bloodwork results, our doctors will call you in between appointments or in the evening with their results.
Our doctors have scheduled appointments in the morning, scheduled anesthetic procedures in the afternoon, a lunch break, and scheduled appointments later in the afternoon and evening. The doctors have their appointments scheduled to provide our clients and patients with the most time and attention to ensure the best diagnostic experience for both you and your pet.
Can I get a refill of my pet’s prescription?
Any prescription refill requires authorization from the doctor, as well as an exam within the last year.
It is always best to call ahead to request a refill of your pet’s prescription before your pet is completely out of their medication
Please note that some medications are special orders and can take several days to be shipped to our hospital.
If the doctor is at lunch when you arrive at the hospital, we will be unable to refill your pet’s prescription until the doctor is back and authorizes the refill.
Some prescriptions require a recheck exam, bloodwork, or a heartworm test before refills can be given. Please read your pet’s prescription labels to ensure you are not needing any of these specifications completed prior to your pet’s prescription refill
Why are your spay and neuter costs higher than at the shelter/clinic?
As a pet owner, we advise you to do your research and ask yourself, “What allows a shelter/clinic’s spay and neuter surgeries to be a lower cost?”
Everything has a cost, and in order to keep costs low, a facility may decide to cut certain services.
Call your local shelter/clinic and ask them what is involved in their spay and neuter surgeries and feel free to compare them to our guidelines.
Do I need an appointment to see the doctor or are “walk-in’s” welcome?
As a “walk-in” we cannot ensure your pet will be seen in a timely manner.
Scheduled appointments take priority, therefore “walk-in’s” are not recommended.
We recommend scheduling an appointment to see the doctor to ensure your pet is seen at your scheduled convenience.
The doctors have their appointments scheduled to provide our clients and patients with the most time and attention to ensure the best diagnostic experience for both you and your pet.
We can schedule a “drop-off” exam in the event that you are unable to stay during your scheduled time. We will obtain all of your pet’s information prior to you leaving and will call back with an estimate of the doctor’s medical plan before proceeding.
Do you offer payment plans for my pet’s bill?
You are required to pay your pet's entire bill when checking out after your visit.
You can easily apply for CareCredit, a pet healthcare credit card, with a valid I.D. card and a current credit card.
Pet Health insurance plans we accept are: ASPCA, Pets Best,Trupanion,Nationwide, and Embrace.
We have brochure pamphlets for each and every pet insurance plan listed above to help you decide which plan works best for you and your pet.
Why does my pet need an exam?
The health and well-being of your pet is our number one priority
Every pet in our care is required to be examined at least once a year to receive technician services and prescription refills
If you have any questions in regard to your pet’s overall health and well-being or if you believe your pet is in need of any medical attention, please schedule an appointment to see the doctor to express any and all of your concerns to ensure your pet can be properly diagnosed and treated.
My cat doesn’t go outside, why does my pet need vaccines, heartworm prevention, and flea control?
All cats are at risk of exposure to various infectious diseases, even if they spend most of their time indoors
Vaccines provide protection against these infectious disease
Prevention of of infectious disease is more beneficial to your cat than treating the disease once it occurs
Is my pet due for any vaccines?
Feel free to call us anytime about your pet’s vaccination status and we will gladly go over which vaccines are up to date and or which are overdue.
You can also check your pet’s vaccine status and medical records by visiting your Petly account at Petly.com .If you do not already have a Petly account, we can easily send you an invitation to join.
When your pet’s vaccines approach their due date, an email reminder will be sent to you, followed by a magazine reminder, that include which vaccines/services are due
Some vaccines may be annual vaccines (Bordetella, Lepto, Lyme, Feline Leukemia, Rattlesnake, and Canine Influenza), while other vaccines may last for 3 years (Rabies, DHPP, and FVRCP).
We can print, email, or fax your pet’s Rabies Certificate and vaccination status to you
If you pet has a current wellness exam (within the past year) your pet is eligible to schedule a technician appointment to update any vaccines that are overdue.